Refund Policy - Buys Center

Return & Refund Policy

Thank you for shopping at BUYS CENTER. We value your satisfaction and strive to provide a smooth shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may return most new, unused items within 30 days of delivery for a full refund or exchange.

To be eligible for a return:

The item must be unused, unwashed, and in the original packaging.
A receipt or proof of purchase is required.
Certain items are non-returnable, including:
- Items marked as “final sale”
- Personalized or custom-made products
- Underwear, swimwear, and other hygiene-sensitive items (unless defective)

How to Start a Return

To initiate a return, please contact us at [email protected] with:

Your order number
The item(s) you wish to return
The reason for the return

We will provide return instructions, including the return shipping address. Please do not send your return without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service. We are not responsible for items lost during return transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

A full refund will be issued to your original payment method within 5–10 business days.
Shipping costs (if any) are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange it for the same item, contact us at [email protected]